All sales are final for all digital purchases and embroidered items.
If you purchase an item and nothing has been embroidered onto the item, you must contact us within 48 hours of receipt of goods to initiate a return. Contact after 48 hours for a product replacement will not be honored. Receipt of goods is defined from the time and date of delivery by mail services as verified by a delivery confirmation.
The customer must return the original item. Return shipping from the customer must include delivery confirmation.
The customer is responsible for return shipping. GMSity Embroidery will pay for the reshipping of the replacement from my facility to the customer location at the lowest available cost that provides delivery confirmation. No express, priority, or expedited shipping unless customers agree to pay shipping charges upfront.
Delivery confirmation on return shipping must be purchased by the customer and provided to GMSity Embroidery. Return shipping from the customer must include delivery confirmation.
Failure to purchase and provide delivery confirmation may result in forfeiture of the right to receive a replacement or refund if the item(s) are lost in transit back to our facility.
Upon receipt of returned good(s), I will inspect, investigate item damage and begin replacement.
A return claim is denied if my investigation finds that the damage was incurred by misuse, normal use, or any other defect not originating from craftsmanship.
Items involving any customized embroidery do not qualify for refunds.
Items will be replaced per the original specifications of the original order. No modifications or adjustments are allowed.
Replacement item(s) will be made with the original or similar material in quality, colors, threads, and craftsmanship as the initially purchased item(s).